Product & Experience Design for SaaS Start Up

Product & Experience Design for SaaS Start Up

Client
AOS
Role
Product Designer
Industry
Professional Services
Year
2019

AOS Empowers Users and Fights Poverty With a Clever Multi-Sided Marketplace Experience

Client

Act of Service (AOS) is a Christian SaaS startup that donates a portion of its income to charitable organizations fighting poverty. AOS aims to offer products and online services that help users generate income and develop new skills, resources, and experience. AOS must create a minimum viable product to support its goals for itself and its users.

Problem

As poverty grows worldwide, AOS aims to solve this problem by developing a product that reduces poverty and income inequality while enabling financial freedom.

User & Audience

AOS focuses on attracting working-age individuals and families trying to create financial freedom or have incomes near the U.S. poverty line. To better understand and address their needs, user personas were developed, helping to tailor the product to AOS's target audience.

Scope & Constraints

The project aimed to develop and showcase a mobile app that facilitates AOS users in increasing their financial freedom thus reducing poverty. AOS's vision to accommodate all employment environments added a requirement for a physical product to be integrated with the digital solution.

Role & Responsibilities

As the only designer on the project, I was responsible for every aspect of the design process. Alongside collaborating with the stakeholders to form the product, my responsibilities included conducting research, iterative ideation, creating wireframes and sketches, and developing prototypes.

To Prioritize People AOS Embraces Social Enterprise Thinking to Create Humane Solutions

Social enterprise thinking prioritizes people and the planet over shareholder gain, operating through a human-centered design approach and design thinking process. Social enterprises span every industry and can be funded by various means, provided they generate revenue while creating a positive impact. AOS's project goal is intrinsically human-focused with a substantial social component, which led to the use of social enterprise thinking in developing a solution for AOS

Lock Prototype
Was developed to showcase the Design, Form, and Functionality to the client

The smart lock prototype was developed to showcase the solution's design and functionality to the client. The process involved three key stages: rendered sketches, 3D modeling, and life-size prototyping, culminating in detailed digital renders to illustrate the smart lock’s features and usability.

Final Sketches
Components
Prototype
Features

Digital sketches were created, incorporating design inspirations to align with the desired aesthetic. These sketches provided a visual reference for the smart lock's form and design.

3D modeling was used to design both internal and external components of the smart lock, resulting in precise representations. The models were rendered based on the final sketches, incorporating materials from the design inspiration phase.

The prototype was created using 3D printing, followed by sanding to smooth the surface. Bondo was applied to cover imperfections, and additional sanding with finer grits achieved a metallic texture before painting.

The digital prototype was captured in the ideal environment to demonstrate its usability and real-world application, providing stakeholders with a comprehensive view of the smart lock's functionality.

Final Sketches
Components
Prototype
Features

Digital sketches were created, incorporating design inspirations to align with the desired aesthetic. These sketches provided a visual reference for the smart lock's form and design.

3D modeling was used to design both internal and external components of the smart lock, resulting in precise representations. The models were rendered based on the final sketches, incorporating materials from the design inspiration phase.

The prototype was created using 3D printing, followed by sanding to smooth the surface. Bondo was applied to cover imperfections, and additional sanding with finer grits achieved a metallic texture before painting.

The digital prototype was captured in the ideal environment to demonstrate its usability and real-world application, providing stakeholders with a comprehensive view of the smart lock's functionality.

Solution
Seamlessly integrates a multi-sided marketplace app, smart lock, and security system

The design process led to the development of the AOS app and smart lock, a comprehensive solution tailored to the needs of AOS and its users. The app's marketplace integrates seamlessly with the smart lock and security systems, allowing AOS servicers to perform tasks inside and outside homes or businesses. This integrated approach enhances security and convenience, helping to reduce poverty and increase financial freedom by providing reliable and flexible service delivery.

Mobile App
Smart Lock

The AOS app enhances user experience and financial well-being with features like the AOS Marketplace for service requests and creation, and the Ask and Answer page for skill sharing. A unified app structure allows easy role-switching, providing access to multiple income streams. Security features like the Lock Activity Tracker and Wireless Entry Schedule ensure safe service delivery, while the Service Tracker maintains quality, fostering customer satisfaction and repeat business.

The AOS smart lock is a deadbolt lock that can be unlocked wirelessly with the help of AOS's Wi-Fi connector. The lock provides keyless entry for homeowners and AOS service providers, along with an auto-lock feature for added security. It syncs with alarms to deactivate and reactivate during scheduled access times and includes a key entry option for emergencies. The lock is also designed for easy installation, making it accessible to all users.

Mobile App
Smart Lock

The AOS app enhances user experience and financial well-being with features like the AOS Marketplace for service requests and creation, and the Ask and Answer page for skill sharing. A unified app structure allows easy role-switching, providing access to multiple income streams. Security features like the Lock Activity Tracker and Wireless Entry Schedule ensure safe service delivery, while the Service Tracker maintains quality, fostering customer satisfaction and repeat business.

The AOS smart lock is a deadbolt lock that can be unlocked wirelessly with the help of AOS's Wi-Fi connector. The lock provides keyless entry for homeowners and AOS service providers, along with an auto-lock feature for added security. It syncs with alarms to deactivate and reactivate during scheduled access times and includes a key entry option for emergencies. The lock is also designed for easy installation, making it accessible to all users.

Wireless Entry

‍

The smart lock offers keyless entry for homeowners and automatically grants access to verified AOS service providers. This streamlines access management, ensuring that only authorized individuals can enter the property, enhancing both security and convenience.

Auto Lock When Door is Closed‍

‍

This feature automatically locks the door after it is closed, ensuring the property remains secure without requiring manual locking. It is especially useful in preventing accidental unlocks and provides peace of mind to users.

Deactivates and Activates Alarms

‍

‍This feature allows the smart lock to integrate with existing home security systems. By deactivating alarms when a service provider enters and reactivating them upon exit, the system ensures security while providing convenience, reducing false alarms, and enhancing user trust.

Unaccompanied Entry

‍

This feature grants service providers access to the premises 15 minutes before and after a scheduled service. It allows for flexibility and convenience, enabling providers to set up or wrap up without the homeowner's presence, which is particularly useful for cleaning maintenance, or delivery services.

Unaccompanied Exit

Key Entry

‍

Despite the high-tech features, the smart lock includes a traditional key entry option. This serves as a reliable backup in case of technical issues or power outages, ensuring access is always available.

Easy Installation

‍

Designed with user convenience in mind, the smart lock can be easily installed without professional assistance. This feature reduces installation costs and makes the product accessible to a wider audience, encouraging adoption among homeowners.

Lock Activity Tracker

‍

The Lock Activity Tracker monitors and records the activity of entries and exits through smart locks, providing a detailed log of when and by whom access was granted. This feature ensures security and accountability, which is crucial for building trust in the service exchange platform. By providing a secure environment, it encourages more users to participate in the economy, thereby increasing opportunities for income generation and financial independence.

‍

‍

Ask and Answer

‍

The Ask and Answer page is designed for users to share knowledge and skills. This feature allows individuals to ask questions and receive answers from other community members, fostering an environment of learning and skill development. Access to shared knowledge and skills can significantly enhance the quality of services provided by users, making them more competitive and able to command better pay. By improving skills and knowledge, users can offer higher-quality services, thereby increasing their earning potential and contributing to financial stability.

AOS Marketplace

‍

The AOS marketplace allows users to both request and create services, enabling them to offer their skills and resources in exchange for income. This platform provides a space where users can list their services or find help for various tasks, creating a dynamic exchange economy. By facilitating the exchange of services, the AOS marketplace provides a practical way for individuals to generate income. It reduces poverty by offering work opportunities, even to those with limited traditional employment prospects. The marketplace also empowers users to leverage their skills and resources, thereby increasing financial freedom and self-sufficiency.

Unified App

‍

The AOS platform is designed as a single app for all users, including service providers, service requesters, business owners, and individuals. Users can easily switch profiles within the app to suit their current role, making the platform versatile and user-friendly. This unified app simplifies access to various roles, allowing users to seamlessly transition between offering services, requesting help, or managing services as business owners. It increases financial freedom by providing multiple income streams and flexibility, accommodating diverse user needs and circumstances.

Service Tracker

‍

The Service Tracker provides service providers with a to-do list, ensuring that tasks are completed as specified by the service requester. This feature helps in tracking progress and maintaining the quality of service. By clearly defining expectations and tracking service completion, the Service Tracker enhances the reliability and quality of services offered. This leads to greater customer satisfaction and repeat business, which is crucial for building a steady income stream and achieving financial stability. It also reduces the likelihood of disputes, fostering a positive economic environment for all users.

Wireless Entry

‍

The smart lock offers keyless entry for homeowners and automatically grants access to verified AOS service providers. This streamlines access management, ensuring that only authorized individuals can enter the property, enhancing both security and convenience.

Auto Lock When Door is Closed‍

‍

This feature automatically locks the door after it is closed, ensuring the property remains secure without requiring manual locking. It is especially useful in preventing accidental unlocks and provides peace of mind to users.

Deactivates and Activates Alarms

‍

‍This feature allows the smart lock to integrate with existing home security systems. By deactivating alarms when a service provider enters and reactivating them upon exit, the system ensures security while providing convenience, reducing false alarms, and enhancing user trust.

Unaccompanied Entry

‍

This feature grants service providers access to the premises 15 minutes before and after a scheduled service. It allows for flexibility and convenience, enabling providers to set up or wrap up without the homeowner's presence, which is particularly useful for cleaning maintenance, or delivery services.

Unaccompanied Exit

Key Entry

‍

Despite the high-tech features, the smart lock includes a traditional key entry option. This serves as a reliable backup in case of technical issues or power outages, ensuring access is always available.

Easy Installation

‍

Designed with user convenience in mind, the smart lock can be easily installed without professional assistance. This feature reduces installation costs and makes the product accessible to a wider audience, encouraging adoption among homeowners.

Lock Activity Tracker

‍

The Lock Activity Tracker monitors and records the activity of entries and exits through smart locks, providing a detailed log of when and by whom access was granted. This feature ensures security and accountability, which is crucial for building trust in the service exchange platform. By providing a secure environment, it encourages more users to participate in the economy, thereby increasing opportunities for income generation and financial independence.

‍

‍

Ask and Answer

‍

The Ask and Answer page is designed for users to share knowledge and skills. This feature allows individuals to ask questions and receive answers from other community members, fostering an environment of learning and skill development. Access to shared knowledge and skills can significantly enhance the quality of services provided by users, making them more competitive and able to command better pay. By improving skills and knowledge, users can offer higher-quality services, thereby increasing their earning potential and contributing to financial stability.

AOS Marketplace

‍

The AOS marketplace allows users to both request and create services, enabling them to offer their skills and resources in exchange for income. This platform provides a space where users can list their services or find help for various tasks, creating a dynamic exchange economy. By facilitating the exchange of services, the AOS marketplace provides a practical way for individuals to generate income. It reduces poverty by offering work opportunities, even to those with limited traditional employment prospects. The marketplace also empowers users to leverage their skills and resources, thereby increasing financial freedom and self-sufficiency.

Unified App

‍

The AOS platform is designed as a single app for all users, including service providers, service requesters, business owners, and individuals. Users can easily switch profiles within the app to suit their current role, making the platform versatile and user-friendly. This unified app simplifies access to various roles, allowing users to seamlessly transition between offering services, requesting help, or managing services as business owners. It increases financial freedom by providing multiple income streams and flexibility, accommodating diverse user needs and circumstances.

Service Tracker

‍

The Service Tracker provides service providers with a to-do list, ensuring that tasks are completed as specified by the service requester. This feature helps in tracking progress and maintaining the quality of service. By clearly defining expectations and tracking service completion, the Service Tracker enhances the reliability and quality of services offered. This leads to greater customer satisfaction and repeat business, which is crucial for building a steady income stream and achieving financial stability. It also reduces the likelihood of disputes, fostering a positive economic environment for all users.

Wireless Entry

‍

The smart lock offers keyless entry for homeowners and automatically grants access to verified AOS service providers. This streamlines access management, ensuring that only authorized individuals can enter the property, enhancing both security and convenience.

Auto Lock When Door is Closed‍

‍

This feature automatically locks the door after it is closed, ensuring the property remains secure without requiring manual locking. It is especially useful in preventing accidental unlocks and provides peace of mind to users.

Deactivates and Activates Alarms

‍

‍This feature allows the smart lock to integrate with existing home security systems. By deactivating alarms when a service provider enters and reactivating them upon exit, the system ensures security while providing convenience, reducing false alarms, and enhancing user trust.

Unaccompanied Entry

‍

This feature grants service providers access to the premises 15 minutes before and after a scheduled service. It allows for flexibility and convenience, enabling providers to set up or wrap up without the homeowner's presence, which is particularly useful for cleaning maintenance, or delivery services.

Unaccompanied Exit

Key Entry

‍

Despite the high-tech features, the smart lock includes a traditional key entry option. This serves as a reliable backup in case of technical issues or power outages, ensuring access is always available.

Easy Installation

‍

Designed with user convenience in mind, the smart lock can be easily installed without professional assistance. This feature reduces installation costs and makes the product accessible to a wider audience, encouraging adoption among homeowners.

Lock Activity Tracker

‍

The Lock Activity Tracker monitors and records the activity of entries and exits through smart locks, providing a detailed log of when and by whom access was granted. This feature ensures security and accountability, which is crucial for building trust in the service exchange platform. By providing a secure environment, it encourages more users to participate in the economy, thereby increasing opportunities for income generation and financial independence.

‍

‍

Ask and Answer

‍

The Ask and Answer page is designed for users to share knowledge and skills. This feature allows individuals to ask questions and receive answers from other community members, fostering an environment of learning and skill development. Access to shared knowledge and skills can significantly enhance the quality of services provided by users, making them more competitive and able to command better pay. By improving skills and knowledge, users can offer higher-quality services, thereby increasing their earning potential and contributing to financial stability.

AOS Marketplace

‍

The AOS marketplace allows users to both request and create services, enabling them to offer their skills and resources in exchange for income. This platform provides a space where users can list their services or find help for various tasks, creating a dynamic exchange economy. By facilitating the exchange of services, the AOS marketplace provides a practical way for individuals to generate income. It reduces poverty by offering work opportunities, even to those with limited traditional employment prospects. The marketplace also empowers users to leverage their skills and resources, thereby increasing financial freedom and self-sufficiency.

Unified App

‍

The AOS platform is designed as a single app for all users, including service providers, service requesters, business owners, and individuals. Users can easily switch profiles within the app to suit their current role, making the platform versatile and user-friendly. This unified app simplifies access to various roles, allowing users to seamlessly transition between offering services, requesting help, or managing services as business owners. It increases financial freedom by providing multiple income streams and flexibility, accommodating diverse user needs and circumstances.

Service Tracker

‍

The Service Tracker provides service providers with a to-do list, ensuring that tasks are completed as specified by the service requester. This feature helps in tracking progress and maintaining the quality of service. By clearly defining expectations and tracking service completion, the Service Tracker enhances the reliability and quality of services offered. This leads to greater customer satisfaction and repeat business, which is crucial for building a steady income stream and achieving financial stability. It also reduces the likelihood of disputes, fostering a positive economic environment for all users.

Wireless Entry

‍

The smart lock offers keyless entry for homeowners and automatically grants access to verified AOS service providers. This streamlines access management, ensuring that only authorized individuals can enter the property, enhancing both security and convenience.

Auto Lock When Door is Closed‍

‍

This feature automatically locks the door after it is closed, ensuring the property remains secure without requiring manual locking. It is especially useful in preventing accidental unlocks and provides peace of mind to users.

Deactivates and Activates Alarms

‍

‍This feature allows the smart lock to integrate with existing home security systems. By deactivating alarms when a service provider enters and reactivating them upon exit, the system ensures security while providing convenience, reducing false alarms, and enhancing user trust.

Unaccompanied Entry

‍

This feature grants service providers access to the premises 15 minutes before and after a scheduled service. It allows for flexibility and convenience, enabling providers to set up or wrap up without the homeowner's presence, which is particularly useful for cleaning maintenance, or delivery services.

Unaccompanied Exit

Key Entry

‍

Despite the high-tech features, the smart lock includes a traditional key entry option. This serves as a reliable backup in case of technical issues or power outages, ensuring access is always available.

Easy Installation

‍

Designed with user convenience in mind, the smart lock can be easily installed without professional assistance. This feature reduces installation costs and makes the product accessible to a wider audience, encouraging adoption among homeowners.

Lock Activity Tracker

‍

The Lock Activity Tracker monitors and records the activity of entries and exits through smart locks, providing a detailed log of when and by whom access was granted. This feature ensures security and accountability, which is crucial for building trust in the service exchange platform. By providing a secure environment, it encourages more users to participate in the economy, thereby increasing opportunities for income generation and financial independence.

‍

‍

Ask and Answer

‍

The Ask and Answer page is designed for users to share knowledge and skills. This feature allows individuals to ask questions and receive answers from other community members, fostering an environment of learning and skill development. Access to shared knowledge and skills can significantly enhance the quality of services provided by users, making them more competitive and able to command better pay. By improving skills and knowledge, users can offer higher-quality services, thereby increasing their earning potential and contributing to financial stability.

AOS Marketplace

‍

The AOS marketplace allows users to both request and create services, enabling them to offer their skills and resources in exchange for income. This platform provides a space where users can list their services or find help for various tasks, creating a dynamic exchange economy. By facilitating the exchange of services, the AOS marketplace provides a practical way for individuals to generate income. It reduces poverty by offering work opportunities, even to those with limited traditional employment prospects. The marketplace also empowers users to leverage their skills and resources, thereby increasing financial freedom and self-sufficiency.

Unified App

‍

The AOS platform is designed as a single app for all users, including service providers, service requesters, business owners, and individuals. Users can easily switch profiles within the app to suit their current role, making the platform versatile and user-friendly. This unified app simplifies access to various roles, allowing users to seamlessly transition between offering services, requesting help, or managing services as business owners. It increases financial freedom by providing multiple income streams and flexibility, accommodating diverse user needs and circumstances.

Service Tracker

‍

The Service Tracker provides service providers with a to-do list, ensuring that tasks are completed as specified by the service requester. This feature helps in tracking progress and maintaining the quality of service. By clearly defining expectations and tracking service completion, the Service Tracker enhances the reliability and quality of services offered. This leads to greater customer satisfaction and repeat business, which is crucial for building a steady income stream and achieving financial stability. It also reduces the likelihood of disputes, fostering a positive economic environment for all users.

Wireless Entry

‍

The smart lock offers keyless entry for homeowners and automatically grants access to verified AOS service providers. This streamlines access management, ensuring that only authorized individuals can enter the property, enhancing both security and convenience.

Auto Lock When Door is Closed‍

‍

This feature automatically locks the door after it is closed, ensuring the property remains secure without requiring manual locking. It is especially useful in preventing accidental unlocks and provides peace of mind to users.

Deactivates and Activates Alarms

‍

‍This feature allows the smart lock to integrate with existing home security systems. By deactivating alarms when a service provider enters and reactivating them upon exit, the system ensures security while providing convenience, reducing false alarms, and enhancing user trust.

Unaccompanied Entry

‍

This feature grants service providers access to the premises 15 minutes before and after a scheduled service. It allows for flexibility and convenience, enabling providers to set up or wrap up without the homeowner's presence, which is particularly useful for cleaning maintenance, or delivery services.

Unaccompanied Exit

Key Entry

‍

Despite the high-tech features, the smart lock includes a traditional key entry option. This serves as a reliable backup in case of technical issues or power outages, ensuring access is always available.

Easy Installation

‍

Designed with user convenience in mind, the smart lock can be easily installed without professional assistance. This feature reduces installation costs and makes the product accessible to a wider audience, encouraging adoption among homeowners.

Lock Activity Tracker

‍

The Lock Activity Tracker monitors and records the activity of entries and exits through smart locks, providing a detailed log of when and by whom access was granted. This feature ensures security and accountability, which is crucial for building trust in the service exchange platform. By providing a secure environment, it encourages more users to participate in the economy, thereby increasing opportunities for income generation and financial independence.

‍

‍

Ask and Answer

‍

The Ask and Answer page is designed for users to share knowledge and skills. This feature allows individuals to ask questions and receive answers from other community members, fostering an environment of learning and skill development. Access to shared knowledge and skills can significantly enhance the quality of services provided by users, making them more competitive and able to command better pay. By improving skills and knowledge, users can offer higher-quality services, thereby increasing their earning potential and contributing to financial stability.

AOS Marketplace

‍

The AOS marketplace allows users to both request and create services, enabling them to offer their skills and resources in exchange for income. This platform provides a space where users can list their services or find help for various tasks, creating a dynamic exchange economy. By facilitating the exchange of services, the AOS marketplace provides a practical way for individuals to generate income. It reduces poverty by offering work opportunities, even to those with limited traditional employment prospects. The marketplace also empowers users to leverage their skills and resources, thereby increasing financial freedom and self-sufficiency.

Unified App

‍

The AOS platform is designed as a single app for all users, including service providers, service requesters, business owners, and individuals. Users can easily switch profiles within the app to suit their current role, making the platform versatile and user-friendly. This unified app simplifies access to various roles, allowing users to seamlessly transition between offering services, requesting help, or managing services as business owners. It increases financial freedom by providing multiple income streams and flexibility, accommodating diverse user needs and circumstances.

Service Tracker

‍

The Service Tracker provides service providers with a to-do list, ensuring that tasks are completed as specified by the service requester. This feature helps in tracking progress and maintaining the quality of service. By clearly defining expectations and tracking service completion, the Service Tracker enhances the reliability and quality of services offered. This leads to greater customer satisfaction and repeat business, which is crucial for building a steady income stream and achieving financial stability. It also reduces the likelihood of disputes, fostering a positive economic environment for all users.

Wireless Entry

‍

The smart lock offers keyless entry for homeowners and automatically grants access to verified AOS service providers. This streamlines access management, ensuring that only authorized individuals can enter the property, enhancing both security and convenience.

Auto Lock When Door is Closed‍

‍

This feature automatically locks the door after it is closed, ensuring the property remains secure without requiring manual locking. It is especially useful in preventing accidental unlocks and provides peace of mind to users.

Deactivates and Activates Alarms

‍

‍This feature allows the smart lock to integrate with existing home security systems. By deactivating alarms when a service provider enters and reactivating them upon exit, the system ensures security while providing convenience, reducing false alarms, and enhancing user trust.

Unaccompanied Entry

‍

This feature grants service providers access to the premises 15 minutes before and after a scheduled service. It allows for flexibility and convenience, enabling providers to set up or wrap up without the homeowner's presence, which is particularly useful for cleaning maintenance, or delivery services.

Unaccompanied Exit

Key Entry

‍

Despite the high-tech features, the smart lock includes a traditional key entry option. This serves as a reliable backup in case of technical issues or power outages, ensuring access is always available.

Easy Installation

‍

Designed with user convenience in mind, the smart lock can be easily installed without professional assistance. This feature reduces installation costs and makes the product accessible to a wider audience, encouraging adoption among homeowners.

Lock Activity Tracker

‍

The Lock Activity Tracker monitors and records the activity of entries and exits through smart locks, providing a detailed log of when and by whom access was granted. This feature ensures security and accountability, which is crucial for building trust in the service exchange platform. By providing a secure environment, it encourages more users to participate in the economy, thereby increasing opportunities for income generation and financial independence.

‍

‍

Ask and Answer

‍

The Ask and Answer page is designed for users to share knowledge and skills. This feature allows individuals to ask questions and receive answers from other community members, fostering an environment of learning and skill development. Access to shared knowledge and skills can significantly enhance the quality of services provided by users, making them more competitive and able to command better pay. By improving skills and knowledge, users can offer higher-quality services, thereby increasing their earning potential and contributing to financial stability.

AOS Marketplace

‍

The AOS marketplace allows users to both request and create services, enabling them to offer their skills and resources in exchange for income. This platform provides a space where users can list their services or find help for various tasks, creating a dynamic exchange economy. By facilitating the exchange of services, the AOS marketplace provides a practical way for individuals to generate income. It reduces poverty by offering work opportunities, even to those with limited traditional employment prospects. The marketplace also empowers users to leverage their skills and resources, thereby increasing financial freedom and self-sufficiency.

Unified App

‍

The AOS platform is designed as a single app for all users, including service providers, service requesters, business owners, and individuals. Users can easily switch profiles within the app to suit their current role, making the platform versatile and user-friendly. This unified app simplifies access to various roles, allowing users to seamlessly transition between offering services, requesting help, or managing services as business owners. It increases financial freedom by providing multiple income streams and flexibility, accommodating diverse user needs and circumstances.

Service Tracker

‍

The Service Tracker provides service providers with a to-do list, ensuring that tasks are completed as specified by the service requester. This feature helps in tracking progress and maintaining the quality of service. By clearly defining expectations and tracking service completion, the Service Tracker enhances the reliability and quality of services offered. This leads to greater customer satisfaction and repeat business, which is crucial for building a steady income stream and achieving financial stability. It also reduces the likelihood of disputes, fostering a positive economic environment for all users.

Wireless Entry

‍

The smart lock offers keyless entry for homeowners and automatically grants access to verified AOS service providers. This streamlines access management, ensuring that only authorized individuals can enter the property, enhancing both security and convenience.

Auto Lock When Door is Closed‍

‍

This feature automatically locks the door after it is closed, ensuring the property remains secure without requiring manual locking. It is especially useful in preventing accidental unlocks and provides peace of mind to users.

Deactivates and Activates Alarms

‍

‍This feature allows the smart lock to integrate with existing home security systems. By deactivating alarms when a service provider enters and reactivating them upon exit, the system ensures security while providing convenience, reducing false alarms, and enhancing user trust.

Unaccompanied Entry

‍

This feature grants service providers access to the premises 15 minutes before and after a scheduled service. It allows for flexibility and convenience, enabling providers to set up or wrap up without the homeowner's presence, which is particularly useful for cleaning maintenance, or delivery services.

Unaccompanied Exit

Key Entry

‍

Despite the high-tech features, the smart lock includes a traditional key entry option. This serves as a reliable backup in case of technical issues or power outages, ensuring access is always available.

Easy Installation

‍

Designed with user convenience in mind, the smart lock can be easily installed without professional assistance. This feature reduces installation costs and makes the product accessible to a wider audience, encouraging adoption among homeowners.

Lock Activity Tracker

‍

The Lock Activity Tracker monitors and records the activity of entries and exits through smart locks, providing a detailed log of when and by whom access was granted. This feature ensures security and accountability, which is crucial for building trust in the service exchange platform. By providing a secure environment, it encourages more users to participate in the economy, thereby increasing opportunities for income generation and financial independence.

‍

‍

Ask and Answer

‍

The Ask and Answer page is designed for users to share knowledge and skills. This feature allows individuals to ask questions and receive answers from other community members, fostering an environment of learning and skill development. Access to shared knowledge and skills can significantly enhance the quality of services provided by users, making them more competitive and able to command better pay. By improving skills and knowledge, users can offer higher-quality services, thereby increasing their earning potential and contributing to financial stability.

AOS Marketplace

‍

The AOS marketplace allows users to both request and create services, enabling them to offer their skills and resources in exchange for income. This platform provides a space where users can list their services or find help for various tasks, creating a dynamic exchange economy. By facilitating the exchange of services, the AOS marketplace provides a practical way for individuals to generate income. It reduces poverty by offering work opportunities, even to those with limited traditional employment prospects. The marketplace also empowers users to leverage their skills and resources, thereby increasing financial freedom and self-sufficiency.

Unified App

‍

The AOS platform is designed as a single app for all users, including service providers, service requesters, business owners, and individuals. Users can easily switch profiles within the app to suit their current role, making the platform versatile and user-friendly. This unified app simplifies access to various roles, allowing users to seamlessly transition between offering services, requesting help, or managing services as business owners. It increases financial freedom by providing multiple income streams and flexibility, accommodating diverse user needs and circumstances.

Service Tracker

‍

The Service Tracker provides service providers with a to-do list, ensuring that tasks are completed as specified by the service requester. This feature helps in tracking progress and maintaining the quality of service. By clearly defining expectations and tracking service completion, the Service Tracker enhances the reliability and quality of services offered. This leads to greater customer satisfaction and repeat business, which is crucial for building a steady income stream and achieving financial stability. It also reduces the likelihood of disputes, fostering a positive economic environment for all users.

Solution Satisfies Stakeholders with the help of the Mobile App and Lock Prototype

The project concluded successfully, with stakeholders expressing strong approval of the mobile app and lock prototype. They believed the lock could be effectively produced to facilitate in-home user access. While some were concerned about the lock's practicality for commercial use, stakeholders felt it would suffice for small businesses.

Lesson 1
Lesson 2
Lesson 3

This experience underscored the importance of considering both company maturity and priorities during product development. For AOS, which is still in its startup phase, prioritizing robust security measures was a critical decision. Establishing trust with users is vital for new companies like AOS.

This project highlighted the significance of assessing risks and creating effective solutions to mitigate them. While a less security-focused approach could have been taken for the minimum viable product (MVP), doing so would have heightened the risk of harming the brand's reputation.

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