Social enterprise thinking involves balancing financial benefits with social goals and prioritizing people's interests. This methodology was employed to develop a solution for Bang & Olufsen, as it is inherently human-focused and the project had a significant social component. Given the substantial requirement for functionality, the human-centered design approach was used as a framework for each step of the design thinking process, effectively completing the project using social enterprise thinking.
The preliminary research aimed to explore music listening habits before the pandemic and the pandemic's effects. Four specific questions guided the study, leading to findings that deepened understanding of the topic.
How do people prefer to listen to music? Audio streaming has become a primary source for music consumption. In the U.S., consumers are slightly more likely to stream free music online than to use a paid service, with 35% opting for free streaming compared to 33% for paid options. Approximately 29% of U.S. adults still listen to music on CDs. Internet radio and paid downloaded music are also popular, each used by 27% of adults. Additionally, over a quarter of Americans, or 26%, prefer to access music through video streaming sites.
Where do people prefer to listen to music? A global survey indicates that the main places for listening to music are in transit and at home. The most frequent activities include driving (66%), relaxing at home (63%), and commuting (54%). Cooking and cleaning (54%), working or studying (40%), and exercising (36%) are also common. Attending concerts or festivals accounts for 36%, while listening to music before sleep is the least common at 19%.
How has the pandemic affected listening to music? A survey revealed that music listening increased during Covid-19. It found that 48% of respondents preferred Spotify as their music streaming platform. During the Covid-19 lockdown, 56% reported listening to more music, and 49% spent more time on online streaming services. Additionally, 94% of participants found that music helped them feel more relaxed and happy during the pandemic. After the lockdown, 54% indicated an increase in podcast listening.
How has the pandemic affected activities? Participation in outdoor activities increased during the pandemic. The 2021 Outdoor Participation Trends Report examined trends in five activity segments: team sports, fitness activities, outdoor recreation, individual activities, and racquet sports, from 2019 to 2020. Among these segments, outdoor recreation activities experienced the least impact due to COVID-19 shutdowns. Certain activities, such as camping, hiking, and freshwater fishing, saw increased participation during this time.
Before the pandemic, the primary locations where individuals enjoyed music included their homes and during travel. It was also found that the prevalent way of listening to music was through audio streaming. Furthermore, it was discovered that individuals participated in more outdoor activities during the pandemic, while those who remained indoors listened to a greater amount of music.
How do people prefer to listen to music? Audio streaming has become a primary source for music consumption. In the U.S., consumers are slightly more likely to stream free music online than to use a paid service, with 35% opting for free streaming compared to 33% for paid options. Approximately 29% of U.S. adults still listen to music on CDs. Internet radio and paid downloaded music are also popular, each used by 27% of adults. Additionally, over a quarter of Americans, or 26%, prefer to access music through video streaming sites.
Where do people prefer to listen to music? A global survey indicates that the main places for listening to music are in transit and at home. The most frequent activities include driving (66%), relaxing at home (63%), and commuting (54%). Cooking and cleaning (54%), working or studying (40%), and exercising (36%) are also common. Attending concerts or festivals accounts for 36%, while listening to music before sleep is the least common at 19%.
How has the pandemic affected listening to music? A survey revealed that music listening increased during Covid-19. It found that 48% of respondents preferred Spotify as their music streaming platform. During the Covid-19 lockdown, 56% reported listening to more music, and 49% spent more time on online streaming services. Additionally, 94% of participants found that music helped them feel more relaxed and happy during the pandemic. After the lockdown, 54% indicated an increase in podcast listening.
How has the pandemic affected activities? Participation in outdoor activities increased during the pandemic. The 2021 Outdoor Participation Trends Report examined trends in five activity segments: team sports, fitness activities, outdoor recreation, individual activities, and racquet sports, from 2019 to 2020. Among these segments, outdoor recreation activities experienced the least impact due to COVID-19 shutdowns. Certain activities, such as camping, hiking, and freshwater fishing, saw increased participation during this time.
Before the pandemic, the primary locations where individuals enjoyed music included their homes and during travel. It was also found that the prevalent way of listening to music was through audio streaming. Furthermore, it was discovered that individuals participated in more outdoor activities during the pandemic, while those who remained indoors listened to a greater amount of music.
The product research was conducted to identify areas of opportunity for the products of the competition. This was done to understand the products on the market and to help design a more competitive product.
The research identified six products with unique features or areas of opportunities relevant to the preliminary research, the client's audience, and its competitors. These ranged from smart home connectivity to outdoor durability, portability, Bluetooth functionality, and varying input and output options. These findings emphasized the potential for a distinctive Bang & Olufsen product in the market.
The research identified six products with unique features or areas of opportunities relevant to the preliminary research, the client's audience, and its competitors. These ranged from smart home connectivity to outdoor durability, portability, Bluetooth functionality, and varying input and output options. These findings emphasized the potential for a distinctive Bang & Olufsen product in the market.
Personas were created to understand the needs of the client's users. This was done to determine the client's existing audience. As well as uncover any opportunity to serve undiscovered needs or audiences.
Bang & Olufsen Fanatics are fans of the brand who would own all of their products if they could. They are Gen X and Millennials who love quality products.
Audio Aficionados are mainly Gen X users who have multiple audio devices and respect a variety of audio brands. Audio Aficionados value vintage products, quality sound, and modern experiences.
Music Enthusiasts are a variety of generations but millennials make up a large fraction of these users since music streaming grew during their generation. They value quality and mobility.
The research identified three main user groups for Bang & Olufsen: fans who value luxurious design, audio aficionados who prioritize sound quality, and music enthusiasts who appreciate high-quality products. The creation of these personas, along with the preliminary findings, suggests that the product concept is likely to appeal to music enthusiasts. However, further adjustments are needed to meet the needs of the other groups. Additionally, there is potential to attract a new audience if necessary.
Bang & Olufsen Fanatics are fans of the brand who would own all of their products if they could. They are Gen X and Millennials who love quality products.
Audio Aficionados are mainly Gen X users who have multiple audio devices and respect a variety of audio brands. Audio Aficionados value vintage products, quality sound, and modern experiences.
Music Enthusiasts are a variety of generations but millennials make up a large fraction of these users since music streaming grew during their generation. They value quality and mobility.
The research identified three main user groups for Bang & Olufsen: fans who value luxurious design, audio aficionados who prioritize sound quality, and music enthusiasts who appreciate high-quality products. The creation of these personas, along with the preliminary findings, suggests that the product concept is likely to appeal to music enthusiasts. However, further adjustments are needed to meet the needs of the other groups. Additionally, there is potential to attract a new audience if necessary.
In the end, the project successfully met the client's expectations, who were pleased with the solution and provided positive feedback. Although they had some technical concerns about the features, they were confident in their ability to resolve them. Overall, the client felt that the solution had strong potential as a viable product for launch.
This project deepened my appreciation for the time and effort involved in creating high-end products. It proved to be a valuable addition to the Bang & Olufsen product line, with strong potential for market success.